answers to frequently asked questions
I can't print my ticket!
There is no need to print or bring your ticket(s) with you to the event as we are trying to reduce our carbon footprint. Don’t worry, we just require your name as we will have a list of all ticket holders at the entrance to the venue but you are welcome to save your ticket on your phone if you need this reassurance!
I can’t find my ticket!
No problem – you don’t need it! If you have registered or purchased a ticket for one of our events, we already have your name on our registration list. If you want to check your ticket, confirmation is always sent by email shortly after you have made your booking. If you do not receive this email, check your junk or spam folder for this email sent by Eventbrite or one of our partners. If you have still not received confirmation, please email: firstname.lastname@example.org. Unfortunately, we don’t have a box office or a staffed phone line.
I can no longer attend an event I’ve registered for
If for some reason, you are unable to attend, please let us know as soon as possible on email@example.com so that we can reallocate your ticket to people on our waiting list. We try to keep as many of our events free but in recent years we have noticed more and more people failing to show up which prevents others taking up these places. We don’t want to impose charges to encourage attendance so please let us know if you are unable to use your ticket so we can pass it on.
I’ve purchased a ticket and can no longer able to attend – can I obtain a refund?
Unfortunately, we are unable to make refunds or exchange tickets unless the event is cancelled or postponed. If this is the case, refunds can be made through the point of purchase.
can I make a donation to help keep the festival mostly free?
Yes – please consider making a donation via this link to allow us to run future events. As a registered charity, we don’t have any staff or major administrative costs, so every penny will help keep us running for future years. Imagine! Belfast is a not for profit (company number NI 614137, charity number NIC 101004).
are there be tickets available on the day if I want to go to an event?
Although many of our events do sell out well in advance, please check our website and social media platforms for the latest updates on ticket availability. For some events, you are welcome just to ‘walk in’ but usually you are better to register for a ticket to guarantee a place. Please note that all events are subject to change, so please check our website and social media platforms just in case there are any last-minute amendments.
We strive to be as accessible as possible but if you have any queries about disabled accessibility, please contact us at firstname.lastname@example.org or contact the venue directly. We are happy to provide a PA (Personal Assistant) ticket at no extra charge for disabled people needing essential assistance. If you would like to notify us of any special requirements, please contact us in advance of the event. Assistance Dogs are welcome.
can I take photos?
Photography without a flash is welcome. Feel free to share on social media using the hashtag #imaginebelfast