answers to frequently asked questions

Where will this year’s events be?

They are all online due to the Covid lockdown. All of this year’s events will be hosted on three main platforms:

Zoom
Facebook
YouTube

Most live events will be on Zoom and also broadcast to Facebook. For pre-recorded events they will be on YouTube. When in doubt, look for the links that will be sent out a few days ahead of the event date. Please check your junk mail & spam folders if you don’t see them in your mailbox.

How will I get access to the event?

If you booked ahead via our website (imaginebelfast.com), links will be sent out a few days ahead of the event. Please check your junk mail & spam folders for messages from Eventbrite, our ticketing partner.

For most live shows, they will also be on Facebook live, so if you have trouble with Zoom please head there.

If I have trouble, who can I contact?

If you have tech issues, try turning your PC/laptop/phone etc off and on again. If that doesn’t work, you can email our virtual venue partner Accidental Theatre on: info@accidentaltheatre.co.uk for assistance.

I can’t find my ticket

If you have registered or purchased a ticket for one of our events, confirmation is always sent by email shortly after you have made your booking. Search for an email from orders@eventbrite.com. Your tickets are available as a PDF attachment.

You could also check your account at eventbrite.co.uk or use the Eventbrite app on your mobile.

If you do not see this email, check your junk or spam folder for this email sent by Eventbrite or one of our partners. If you don’t see an email from Eventbrite, there may be a typo in the email address you entered on your tickets. If you have still not received confirmation, please email: hello@imaginebelfast.com. Unfortunately, we don’t have a box office or a staffed phone line due to our lack of financial resources.

I can no longer attend an event I’ve registered for

We try to keep as many of our events free but in recent years we have noticed more and more people failing to attend events after registering which can prevent others taking up these places. We don’t want to impose charges to encourage attendance so please let us know if you are unable to use your ticket so we can pass it on.

Just log in to your Eventbrite account, then click your order on the Tickets page and select ‘Cancel Order’ (next to your order details).

Can I make a donation to help keep the festival mostly free?

Yes, please consider making a donation via our website and ticketing system to allow us to run future events. As a registered charity, we don’t have any staff or major administrative costs, so every penny will help keep us running for future years. Imagine Belfast is a not-for-profit event (company number NI 614137, charity number NIC 101004). Please donate here.

Any special needs?

If you have any queries about special needs, please contact us at hello@imaginebelfast.com. If you would like to notify us of any special requirements, please contact us in advance of the event.

I have purchased a ticket and am no longer able to attend the event,
can I obtain a refund?

Unfortunately, we are unable to make refunds or exchange tickets unless the event is cancelled or postponed. If this is the case, refunds can be made through the point of purchase.

How can I keep up to date with festival news?

Please consider registering for our occasional newsletter and/or use the channels below:

Email: hello@imaginebelfast.com

Twitter: @ImagineBelfast. When tweeting, please use the hashtag #ImagineBelfast

Facebook: Imagine’s Facebook page

Instagram: Imagine’s Instagram Page

YouTube: Imagine’s YouTube Page

General booking details

Make sure you check out our website imaginebelfast.com in order to reserve tickets and receive reminders of our online events. By registering for a ticket you agree to our terms and conditions. You are welcome to check the policy section of our website for further information.

All our events are open to the public and the vast majority are free.

Please note that all events are subject to change, so please check our website and social media platforms just in case there are any last-minute amendments.