This policy sets out how Imagine! Belfast treats any information that you give us when you use this website, subscribe to our newsletter or purchase tickets for our events. Imagine! Belfast is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this policy.
what we collect
We may collect the following information:
- Full name
- Contact information including telephone number, postal address and email address
- Demographic information such as birth date, preferences and interests
- Other information relevant to customer surveys and/or offers
- A record of your purchases
what we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- If you have given permission for us to do so, we send relevant promotional emails about events, special offers or other information which we think you may find interesting using the email address which you have provided
- To direct mail our annual festival brochure
- To improve our festival and events and to customise the information we send you according to your interests
- Event attendance and customer recording
visitors to our website
When someone visits imaginebelfast.com we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. You can find more information on how cookies are used on this website in the Cookies Policy below.
e-newsletter sign up
As part of the registration process for our e-newsletter, we collect personal information (name, email and country of residence). We use that information for a number of reasons – namely to tell you about what is happening at Imagine! Belfast; occasionally telling you about news from other organisations that we feel is of interest, and to check every now and then that you’re happy and satisfied. We don’t rent or trade email lists with other organisations and businesses.
We use a third-party provider, MailChimp, to deliver our e-newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice. You can unsubscribe from our e-marketing list at any time by clicking the unsubscribe link at the bottom of any of our emails or by emailing us at he***@im************.com
When you purchase a ticket (or tickets) via imaginebelfast.com your data will be processed by our ticketing partner and stored in their system. We require that our contracted provider complies strictly with our instructions and with data protection laws, for example around security of personal data. Your data remains under the control of Imagine! Belfast. Our ticketing partner will only send you emails in relation to your booking, unless you have expressly indicated that you would like to be added to their mailing list. If you opt to join our mailing list when making your booking, data will be shared with Mailchimp (email partner). We may contact you after you have purchased a ticket for a specific event to provide any necessary information relating to that event which is in your legitimate interest to know or respond to. We will not contact you about other events unless you have opted in to receive our e-newsletters.
links to other websites
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
sharing of data
Many of our events are presented in partnership with other event organisers, venues and promoters. Please be assured that we do not share your personal details with any other company without your consent. Where activity is delivered with a partner venue or organisation, we may provide them with a customer list in order to fulfil your booking and to be able to contact you in the event of any last minute changes. Partner venues or organisations are not allowed to store this beyond the event. They can’t contact you for marketing purposes unless you have explicitly opted in to hear from them.
We may share anonymised personal information such as audience demographics with other organisations, particularly funders to help them understand the impact of their investment and to help us secure future funding.
We will not sell, distribute or lease your personal information to other third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
changes to this privacy notice
Imagine! Belfast may occasionally change or update this policy. You should check this page to ensure that you are happy with any changes.
access to your personal information
You are entitled to view, amend, or delete the personal information that we hold at any time. Email your request to us at he***@im************.com
If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible. We will promptly correct any information found to be incorrect.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Please note this may prevent you from taking full advantage of the website.
The information contained in this website is for general information purposes only. Please note the programming descriptions have been generated by participants and event organisers and do not necessarily reflect the opinions of Imagine! Belfast or our funders. While we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of Imagine! Belfast. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, Imagine! Belfast takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.